INFORMATION AND ANALYSIS in quality MPM management
The Information and Analysis
criteria examine how data is collected, analysed and used
throughout the MPM unit, and evaluate how well the information
system supports management.
Two aspects are considered:
evaluates scope of data and
information, and its method of collection
evaluates analysis methods and the ways
in which information and data are used
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Ask:
How is the data selected and
collected?
Is data on the internal environment
of the MPM unit collected eg. data on interactions between MPM
team members, data on administrative processes, and data on
service delivery processes?
Is data on the external environment
of the MPM unit collected eg. data on interactions with residents,
suppliers, other councils and other stakeholders?
Some specific questions to be
considered are:
1. Is the data that is collected
useful? Does it contribute to planning and day-to-day activities?
2. Is a wide enough range of data
collected to allow the MPM unit to monitor the various aspects of
its activities eg. data relating to clients of the unit, internal
operations, human resources, organisational performance and
financial parameters?
3. Do the data collecting processes
used ensure that the data collected is reliable, consistent and
standard?
4. Is the data readily available to
all members of the MPM unit that need it?
5. Does the MPM unit formally
monitor its data collection processes and measure such indicators
as cycle time (how long it takes for data to be adequately
processed) and degree of dissemination (Does everyone in the unit
who needs access to the data have access?)
6. Does the MPM unit strive to
improve its data collection system by improving its reliability
and effectiveness?
For further insights into evaluation of methods
of collecting information, click to see:
ï More evaluation questions and
examples
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Ask:
How does information collected
support a responsive, improvement-based approach to management?
How is the data used to achieve
MPM objectives?
Some specific questions to be
considered are:
1. Is data analysed to support
key objectives and functions of the MPM unit?
2. How is an understanding of
variation reflected in key MPM policies and activities?
3. Does the MPM unit strive to
improve its use of data and statistical techniques?
4. Is there any evidence of the
use of data and statistical analysis techniques to improve the
activities of the MPM unit?
For further evaluation insights, click to see:
ï More evaluation questions and
examples
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