QUALITY OF ORGANISATIONAL PERFORMANCE in quality MPM management

Organisational performance - checklist

The Organisational Performance criterion of quality MPM management evaluates the success of the MPM unit in achieving key objectives.

Organisational Performance is interpreted in a broad sense, including benefits to all stakeholders including residents, councillors, MPM unit employees, suppliers of products, services and facilities to the MPM unit, interest groups such as animal welfare groups, and so on.

Ask

Does the MPM unit achieve its key objectives?

Some specific questions to be considered are:

1. What are the key objectives of the MPM unit in both the short- and long-term?

2. How is progress towards these objectives measured? How were these performance measures chosen?

3. What are the results of the MPM unit to date?

4. How do these results compare with other comparable municipalities, and with best practice on a national and international scale?

5. Do trend figures indicate an improvement in key indicators over time? Which changes in key indicator values can be attributed to changes in the way that the MPM unit is managed and operates?

6. What factors outside the MPM unit have affected the key indicator values for the previous year? What impact are these factors likely to have over the next three years, and how will they influence the activities of the unit? Are the trends in these outside factors being monitored?

7. How is the MPM unit using key performance indicators to improve its performance? Can the use of key performance indicators be improved?

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