Brisbane City Council - Field ConX - a full mobile office which is the latest in job dispatching for field operation
Steve Best
Abstract
Brisbane City Council along with all other local authorities faces the problems of utilising its resources for competing demands. Nearly 2 years ago the council completed a review of its operational staff and started on a restructure journey. The change drivers for this restructure were: * efficiency; * customer service; * national competition policy; * legislative change. The outcome that the council wanted to achieve from this restructure was an efficient, accountable, customer focused council ready for the new millennium. In line with council's desire to have a more efficient workforce providing improved customer service it was necessary for the staff to spend more time in the field and less in the office. From this, council decided to develop technology that would fully mobilise its staff in an efficient and effective manner.
About the author
Steve Best
Local Laws Manager
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
Ph. 07 34036181 Fx. 07 34035046
Mob. 0414911520
Steve has managed the Local Laws Section for the Brisbane City Council for the past 7 years. During that time he has been responsible for drafting and implementing new legislation on the keeping and control of animals. Over the past 2 years Steve has been working on restructuring all of Brisbane City Council's enforcement areas into one Local Laws Section. Currently the Brisbane City Council Local Laws Section employs over 100 Local Laws Officers carrying out duties in a wide variety of areas including parking and animal management.
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