Increasing effectiveness through building high performing teams

Alex Brown

Abstract

During the last decade organisations from all sectors have endeavoured to improve the way they work through changing their strategies, systems, structures and more importantly the way in which their people operate. In recent years attention has centred on the satisfaction of customer (or custodian) needs through the creation of team based organisation and customer focused teams (CFTs). The parable of the custodian focused team (CGT) is a vivid illustration as to the journey to increased effectiveness, to empowerment and to greater levels of satisfaction in organisations.

ABOUT THE AUTHOR

Alex Brown BA(Hons), MSc (OD), Teach Cert, Art O-Level

Modal

Suite 4

Southgate Commercial Centre

SOUTH PERTH WA 6151

Australia

Ph: (08) 9472 9977

Fx: (08) 9472 9922

e-mail: alex@modal.com.au

Alex has a passionate interest in behaviour in organisations and animal behaviour spanning over forty-two years. As the co-custodian of Sapho the border collie and a history of being looked after by animals Alex has had the dubious honour of living with Tushka the cat who sucked his tail, Toby a really laid back golden retriever and Trevor the gerbil who in fact accompanied Alex to University in 1978. Trevor unfortunately did not appreciate the protocol of University life and presented Alex with three sleepless nights, whereby Trevor twirled endlessly on his little wheel. Despite padding of varying sorts to drown out the noise and other tried technological solutions, Trevor was fostered out to a more suitable home (he did bite my finger as well).

Alex is father to Ben (and soccer coach) and Georga (yes, I do like Irish dancing!) and a fulltime facilitator with Modal specialising in Organisational Change and Team Development. Alex has consulted to numerous major organisations in the public and private sectors over the past twenty years. He has facilitated organisational redesign strategies and learning sessions for local government, the health service and many individual custodians of animal behaviour. Alex has also taught at UWA, Curtin and Edith Cowan Universities and in Europe.

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