Best practice in municipal pet management - performance indicating and benchmarking

Dick Murray

Abstract

This paper follows on from the theme of the paper 'Best Practice in Municipal Pet Management: Information Access is the Key to Competitive Efficiency in Both Government and Service Delivery' which was presented at the Local Government Association of Queensland's (LGAQ) Animal Management Seminar and published in the proceedings of the National Urban Animal Management Conference in Adelaide 1997.

In the context of best practice it helps to think of municipal pet management as a business.

About the author

Dr Dick Murray BVSc, MSc, FAVA, MACVSc, MACTM

Western Suburbs Veterinary Clinic

Kirwan Qld 4817

Ph: 077 734111

Fax: 077 231043

Dick Murray is a veterinarian who, some 15 years ago, cameto the conclusion that, with better municipal pet management, councils can offer their ratepayers (customers/clients) -

• Greater community ammenity - better public safety, improved public health and cleaner public environs.
• Enhanced community harmony - less community stress and people getting on with each other better.
• Better animal welfare - healtheir, happier and better cared for companion animals
• Improved pet access - more people benefiting from keeping and enjoying companionship of pet animals

He has worked ever since to assist wherever possible in the improvement in both the policy and the practice of municipal pet management at all levels of government. To this end, with the assistance of co-author Helen Penridge, he has recently published the most complete text currently available on this subject 'Dogs and Cats in the Urban Environment - a handbook of municipal pet management'

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