People Management Intelligence (PMI) in UAM - mission possible
Linda Ann Northey
People Management Intelligence in Urban Animal Management ... your mission starts now! Abstract What is PMI? People Management Intelligence is a necessity.
It's about being smart when it comes to looking after people; it's about making positive choices in dealing with the public; and it's about working together ... developing an integrated approach to service delivery and supporting each other towards achievement of a common goal.
Why do we need PMI in UAM? Because Urban Animal Management (UAM) is not only about the care of animals. Caring for people, the human factor, is critical to the overall success of any program. People need to be trained, they need ongoing support and they need to be treated with compassion if they are to perform effectively in their job role. These needs become even more apparent when the job role is demanding, and when the successful management of that job is fundamental to the positive development and nourishment of our communities.
In UAM the people issues are sometimes forgotten. But it is possible to correct this. It is possible to turn things around, to look after our people. This is your mission - Mission Possible.
About the author
Linda Ann Northey, B. Ad. Voc.
Teaching National On Site Training Pty Ltd
Cleveland Qld 4163
Ph. 07 3824 3073 Fx. 07 3824 8077
Linda Ann has worked in adult and vocational education for the last ten years. As a Corporate Trainer she has travelled extensively throughout Queensland providing 'people management', training, and support to many people in various industries in the private sector, as well as educational institutions, councils, other government and non-government bodies, and a range of community and welfare organisations. Her particular areas of expertise include human resource management, training and assessment, group facilitation skills, teamwork, customer service, mediation, conflict resolution, interpersonal skills, and workplace communication. She has a particular interest in working with people from an authentic place of being, rather than out of a textbook, and her overall aim is to 'make a difference' - helping people to know what they already know.
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